Being local we like to think that we know our customers, their needs, and the unique service issues living on the South Downs brings. As expert installers with years of experience between us, we know that we can surmount most of these issues and deliver the kind of service that any paying customer has the right to expect and demand.
Being Worthing based gives us unique insight into the way we can best serve our customers. When you call us you’re not talking to someone on a call centre thousands of miles away, you’re speaking to a neighbour who know your area. If you’re looking for a wireless connection we know which buildings might get in the way of your signal while if you’re waiting for a fibre connection we know which areas are being connected at present, which are already connected, and which will be getting connected in the coming months. That kind of local knowledge can’t be emulated by someone who isn’t even sure where Worthing is!
Being local means we’re responsive too. If you’ve been shopping around for a new broadband deal recently you’ll have seen that connection can take up to two weeks while pre-orders can be anything up to three months depending on the service you want. Briant Broadband promise to get you connected with 48 hours or we’ll give you a month’s internet free. It’s being local which makes that possible; we just need to grab a router or wireless receiver from stock and we can come over and install it for you right away. No sending out routers by post or courier for us! Read more