Now Briant Broadband is officially a partner with CityFibre, what next?

broadband installation, CityFibre, broadband internet, internet, broadband, Worthing, Sussex, Briant Broadband is indeed a partner with CityFibre, one of the companies tasked with fulfilling the UK’s ambition of connecting every home possible with Full Fibre. The aim is to have 85% of homes connected by 2025, and 100% of us fully connected to the fast fibre network by 2030.

In order to achieve this aim CityFibre is laying fibre optic lines throughout the Worthing and Adur area. You may have seen them putting cables under your street or adding lines to overhead telegraph poles recently as you, or your neighbours were added to those who were in a position to receive anything up to 900 Mbps ultrafast broadband.

If you haven’t had CityFibre’s engineers in your neighbourhood yet and you’re reading this, don’t worry! It won’t be long until you’re connected as Worthing and Adur are among the spearhead of towns and cities which are being fully connected first.

As more and more homes are connected it’s possible for Briant Broadband to supply those properties with the broadband internet which makes those fibre optic lines so indispensable. As a local broadband internet service provider it’s our remit to supply our neighbourhood with fast, stable, secure internet quickly, and with a level of expert, friendly customer service you can only really expect from a small, local business. Read more

Our Most Frequently Asked Phone Questions At Briant Broadband

We have our Frequently Asked Questions of course, and our "Frequently Unasked Questions"  but what are the top 5 questions everybody always seems to ask when they are on the phone to Briant Broadband?

Well, after speaking to our MD who takes many of the phone enquiries himself, we came up with these evergreen asks which seem to be on everyone’s mind.

Frequently Asked Phone Questions

Can you guarantee speed?
Generally, yes! When it comes to Full Fibre we can guarantee that you will get the speeds we advertise all the time as there is a permanent physical connection between you and the local exchange. Full Fibre means that there is no copper cable element in the system, and it’s copper wire which can often be singled out for blame for slower speeds at busy times as it’s not possible for copper to convey the amount of data that fibre can handle easily.
We do everything we can to also ensure that our wireless customers get the speeds they’re promised too. We use a waveband which isn’t affected by rain, fog or even electrical storms and transmit 200 Mbps, meaning that our service would have to degrade by more than 50% for our 100 Mbps customers to stop getting the speeds we promise. That just leaves our 200 Mbps wireless customers who may experience a slight slowing of speeds if there is a problem with our transmitter. However, 200 Mbps is a lot more than homes have had available to them up to now via ADSL or Fibre to the Cabinet broadband internet services. So although we place the caveat “speeds up to” on our product information, we don’t envisage our customers getting anything less than what they pay for, except in infrequent circumstances beyond our control.
What’s the latency like with Briant Broadband?
For most of us latency isn’t really an issue. Latency is the gap between you sending data and its arriving at its destination and vice versa. It doesn’t particularly matter to people browsing the internet shopping or looking at social media.

Streaming movies or listening to podcasts without downloading them first isn’t really affected as your computer will usually download five or ten minutes of video or audio in advance so any latency is covered up. Latency is an issue for you if you’re a regular online game player. Latency when you’re playing FPS games will make you a sitting target and ruin your accuracy. Experience it on flight sims or driving games and you could collide with things you weren’t meant to or miss other objects. With Full Fibre broadband latency isn't an issue at all unless there are a lot of people in your household all using the internet at the same time. However, if you do start to experience latency issues it may be worth talking to Briant Broadband about upgrading your package to one better suited to your useage

What are the costs, and what are the terms of the contract?
Our prices are clear and transparent:
100 Mbps Superfast Wireless for £22
150 Mbps Ultrafast Full Fibre for £28
300 Mbps Ultrafast Full Fibre for £32
500 Mbps Ultrafast Full Fibre for £36
900 Mbps Ultrafast Full Fibre for £40
If you decide to take up a Voice over Internet Protocol (VoIP) phone there’s an additional fee of £9.99 per month, however VoIP is an option which Briant Broadband customers are in no way bound to take up.
We don’t have contracts. That means no credit checks, and no lengthy forms to fill in. Being contractless has other advantages too. For instance, because you’re not tied into a contract you can change your package to suit you. So if your high usage child moves out or goes to university you can drop your plan to better suit your needs, or if you discover the joys of streaming HD movies, gaming online or indeed your high-use offspring move back in you’re free to upgrade your plan without pesky delays of admin fees. Just call us up and we’ll switch you over. Not being tied to a contract allows us to do what precious few other utility providers do, and that’s pause your plan if you’re away from home for 30 days or more. We know not all of our users are permanent local residents, or you may have other reasons for needing to turn off your service for a month or so. That’s no problem. Just give us a call or drop us an email with the date you want your plan paused and we’ll take care of it, again, without charging you an admin fee.
Is the service you provide affected by the weather?
Absolutely not. Briant Broadband Full Fibre is a permanent connection to the exchange via a fibre optic cable which not only delivers up to 900 Mbps, it is also sheathed and armoured so that it is very hard to break. Where the cables aren’t laid underground they are hung from a telegraph pole, just like your old phone lines were. While these cables might get pulled about in harsh weather they have been tested to destruction and have proven themselves to be a match for even the worst weather.
On the other hand, if you are going with our wireless option then rest assured that the wavelength that we use to send broadband to our customers is also unaffected by poor weather, including lighting storms, high winds, rain and fog.
Can I use my router to watch TV?
Of course. Most smart TVs can be linked wirelessly to your router or receiver through the remote control, if not you may need to get a Firestick or Chromecast which you plug into the back of the TV, or, if your TV is located near to your router, you can plug it in directly with an ethernet cable. That’s really all there is to it.

Briant Broadband Launch Their CityFibre Connection

Briant Broadband held a launch event on Tuesday 10th of May to celebrate their partnership with Cityfibre, one of the main Fast Fibre infrastructure companies tasked with rolling out full fibre connectivity throughout the UK.

If you were there and you signed up on the day you will be getting your £25.00 Worthing gift vouchers when we install your router. These vouchers are accepted in many independent retailers, cafes, and traders and they help to boost the local economy. If you weren’t lucky enough to get your hands on any of these vouchers, we’re sorry! But we do still have many other features and benefits which make joining Briant Broadband your best option.

Along with having among the most competitive prices for Full Fibre and wireless broadband internet we offer a friendly, expert local customer service which means we get things done quickly. In fact, if we don’t get you connected to the internet within 48 hours, we’ll give you a month’s service free. Read more

What do our customers get from being with Briant Broadband?

If you thought that all broadband suppliers were the same, and the only difference was the prices charged for different speeds, you couldn’t be more wrong! While price is a big factor, when you look at what you’re getting in terms of speed, most internet service providers are very similar. But what about the small print? Those fine details can make a big difference!

Many of the smaller companies currently competing in the market offer speeds and prices which are competitive, but they have catches. Some are selling you broadband which they can’t even deliver for a further three months. Others offer prices similar to those you can get with Briant Broadband, but that’s if you sign up to a contract which will be at least a year long, maybe two. And they have clauses that they can put their prices up while you’re with them. And if you want to keep the same price you may have to negotiate yourself down to a slower connection to keep the same price, or tie yourself into another long contract which, of course, will be subject to potential price increases further down the line.

Line rental is another cost which is often hidden in the small print as well. A phone line is at least £15.00 per month and it is necessary for broadband providers who are using ‘Fibre to the Cabinet’ solutions. Fibre to the Cabinet (FTTC) uses fibre rather than copper telephone wires for more than 99% of your data’s journey from the server, via a local exchange, to your computer. It’s only when it gets to the cabinet at the end of your street that the medium changes from glass to metal. The problem is that copper phone cables aren’t designed to take superfast or ultrafast broadband. Consequently your data hits a massive obstacle when it reaches the cabinet, slowing it down from a potential 900 Mbps to around 80 Mbps (Briant Broadband’s slowest speeds are 100 Mbps, with no line rental or hidden extras). Read more

Slow and Unstable: The Most Common Broadband Complaints

local broadband, fast broadband, Worthing broadbandNow that we’re using broadband to power all of our media consumption, from TV to social media, podcasts, even downloading books we can read when we’re not doing ‘screen time’ it’s more important than ever that we have high speed, reliable connectivity. It’s also why it’s so infuriating when we don’t get what we need.

And now that many of us live with robot helpers who carry out mundane functions around the house, such as Smart Home Security cameras and sensors, Smart Speakers, and Smart environmental controls the need for reliable data has never been greater. Smart devices may not use much, but to work properly data needs to be constantly available.

As many as half of all broadband customers have experienced at least some disruption to their broadband service over the last year, according to a survey conducted by Which?, the champion of consumer rights magazine.

Their survey took in 4,000 consumers and found that much lower than expected speeds, dropping out, complete internet outages and problems with routers were among the most perennial problems people were likely to have.

How fast is the internet where you are? Use Cityfibre’s broadband speed test to find out now.

Read more

Briant Broadband is different from other Internet Providers

internet, broadband, data, computer,It’s easy to think all broadband internet providers are all the same. In fact there are many things which separate us all from one another, not least our ethos and the way we treat you as a customer.

You’ve no doubt had a contract with one of the big high street names such as Virgin, BT, Sky or TalkTalk before, and if you have you’ll know how lumbering big companies can be when it comes to problem solving and customer service. You call and have to navigate labyrinthine options before you get to talk to a human, if you ever do. The call centres are located miles away and so busy you feel you’re just a number to the operator. Then your problem is treated flippantly, and if an engineer is needed you’re booked in, but the exact time the technician will turn up remains a mystery, meaning a day indoors waiting.

Briant Broadband isn’t like that.

Here at Briant Broadband we believe in offering friendly, expert customer service from a team of staff who are local to Worthing. What does that mean? Well, we promise to get you connected to the internet within 48 hours of your agreeing to use our service, or we’ll give you a month’s broadband for free. We also offer an ‘Introduce a Friend’ scheme where you can get a month’s free data each when you introduce another user to our service. Read more

What Do You Get From Briant Broadband You Don’t Anywhere Else?

broadband supplier, ISP, worthing ISP, worthing broadband, worthing, internet, data, full fibre, fttp, fast fibreYou’ve probably noticed recently that there are many more internet service providers on the market than there used to be, all offering similar prices and similar speeds while trying to compete with the companies we all know well, such as Virgin, Sky and BT. Because they are all so similar, it can be hard to differentiate between what they offer, and why you should choose any one over another.

We’re not here to put anybody down, so we’ll just talk about what Briant Broadband brings to the game.

One of our most important unique selling points to us is the fact that we’re a genuinely local Worthing based business. That means several things to us:

Firstly because we’re local we’re part of the Worthing and Adur community. We’re not just a business who sells a product, we’re a company who provide a service to our neighbours.

Secondly, and more important to our customers, we are able to move quickly. When you call us you’re dealt with by people in our Brighton Road office, or even a company director in Stanford Square. Once we’ve checked availability in your area we promise to get you connected to the internet within 48 hours or we’ll give you a month’s data for free once we get you up an running. Read more

Briant Broadband say “Challenge Us!”

challenge briant broadband to install wireless or full fibre internet within two daysWhile most other broadband providers will send you a modem in the post or via a courier if you’re staying on ADSL, or give you an date when an engineer can come and connect you to the network if you’ve chosen to switch over to Full Fibre broadband. Briant Broadband say “We’ll get you connected in 2 days, or give you a month’s data for free!”

Briant Broadband are your genuinely local to Worthing broadband internet service provider, which means that we’re always nearby and on hand to install equipment and answer any queries you have. No far-flung call centres for us! When you phone your call will be answered in our offices just outside Worthing town centre. And it’s because we’re local we’re able to say “Challenge Us!”

When you call, or we reply to your online enquiry, we’ll establish where you live and what level of service you require. Depending on your precise location and needs it may be a week or two before we can connect you to Full Fibre right into your home, so in the meantime what we will do is provide you with a wireless receiver ensuring that you don’t go without broadband internet until we can get the fibre optic cable from the local exchange to your door. Read more

Briant Broadband’s Most Frequently Unasked Questions

We have the answers to your most frequently unasked questions about wireless and Full Fibre broadband.

As with almost any subject which is technical and full of jargon, there’s a hesitancy to ask questions because you’re worried you won’t understand the answers or people will treat you as if you're simple when you simply don't understand the physics or maths. Not understanding just means that your question hasn’t been answered properly. We want people to be as informed as possible about what we do, so what are the most frequently unasked questions and the answers when it comes to digital Full Fibre and wireless internet from Briant Broadband?

Frequently Unasked Questions

What is broadband?
Put simply, broadband is internet data which is always available through Wi-Fi or a cable direct to your computer from your router. While not really an accurate description, it’s commonly understood that broadband became available when we no longer had to plug into a modem and dial up our internet service provider. Broadband allows you to connect many devices to your router at the same time, and so long as you have adequate data speeds, operate them all simultaneously. Something which would have been completely impossible back when you had to choose whether you wanted either to use the computer or be available for phone calls, but not both.
What is data speed? Why are different speeds available at different prices?

Data speed is the speed at which your internet enabled devices are able to carry out the demand you put on them. If you don’t have a great deal of demand then slow data speeds are fine because you’re only asking one device to do one job: download a record or film for example. However, as demand increases, the flow of data to each device is slower. You’re still getting the same amount of data per second through your router, it’s just that that throughput is being divided up and shared out.
As an internet service provider (ISP) we have a certain amount of data we can put through too. We’d love to be able to give everyone the maximum 900 Mbps as cheaply as possible, but that’s just not practical. We wouldn’t be able to handle processing that much data and most of our customers would never get close to using even a small percentage of it. So what we do is offer a range of plans to suit the demands most people have. A single person or couple who don’t use the internet much will be quite happy with 100 Mbps and we can supply that for a modest sum. A family with school age children who use social media, use the internet for homework, watching movies and playing games will find that 100 Mbps is too slow, but may not have the budget for our most expensive plan, meaning that our 500 Mbps package would be best for them. And our 900 Mbps plan is going to be suitable for the most data hungry households. Students in a shared house who are always gaming, streaming, Zooming and using smart home devices all at the same time are going to find that this suits them best.

What is a byte, kilobyte, megabyte, gigabyte and what is Mbps?

A byte is 8 bits. One bit is the smallest binary digital piece of information a computer can use. 8 bits are needed to make a byte as a byte represents one letter or digit needed to create code. So it takes three bytes to write the word Yes. This is a long way of saying a one kilobyte (KB) is a thousand letters of computer code. (it’s actually not, because life’s not that simple, but for the sake of ease, let’s pretend it is!)
A megabyte (MB) is a thousand KB, or a million bytes. If you were to write out a gigabyte of code it would take up about 900 pages, equivalent to 4 short novels.
A gigabyte is a thousand MB, so that’s a billion bytes. That’s 900,000 pages or 4 ½ thousand books. Then there’s terabytes (TB) which are a thousand GB, petabytes (PB) and exabytes (EB) but these are generally terms for vast data storage capacities and far beyond what we’re interested in.
Mbps stands for megabytes per second. That means that if you’re getting 900 Mbps your router is receiving 900,000,000 letters of code every second. With that much data everything you do will appear to be instantaneous, from downloading a movie to playing the latest games with the most realistic environments, on every computer and smart device all the time. But don’t forget, even 100 Mbps is a great deal of data. 100,000 letters of computer code every second means it will take less than 10 seconds to download a complete album, and only a few minutes to download an HD movie if you want to keep it. If you just want to stream it, it’s as good as instantaneous.

What are the hidden costs?

There are no hidden costs with Briant Broadband! The price we advertise is the price you pay. Because we use Full Fibre and wireless we aren’t reliant on phone lines using old copper wires, so no line rental! We don’t charge admin fees if you want to change your broadband plan either, so you can increase or decrease the speed when you need to without incurring extra costs beside the price plan if you increase the speed. Additionally we can even pause your payments if you’re going to be away from home for 30 days or more, again without any admin fees.
There is one service we offer which has an additional cost, and it is entirely optional. We offer VoIP phones for an additional £10 per month. You can port your current landline number over, or take out a new one, and the beauty of VoIP is that you can make free and incredibly cheap domestic and international calls to other VoIP, landlines and mobiles all day every day. So if you have lots of friends and family living throughout the UK and abroad who you love to chat to the £10 monthly fee pays for itself in no time.

How do I switch? And can I leave if I change my mind?

Switching to Briant Broadband is easy. If your current contract period is expired, or to expire soon, just give us a call and we’ll see if your home is one which is already connected to the national fibre network. If it is we can start providing you with broadband right away. If not we can see if you are within range of our transmitters in Worthing. If that’s the case we can get you up and running within 2 working days with wireless broadband while we make arrangements to get you onto Full Fibre.
If you’re still within your contract you may be able to switch anyway, but only in certain circumstances. If your current contract says ‘up to’ a certain number of Mbps then you can do a speed test to find out what you really get. Many people find that they’re not getting the speeds they expect, and never do. If that’s you, and the speed you get is significantly lower than the speed you were promised then tell your service provider you want to leave. If they can’t make it right then you have the right under consumer protection law to leave without having any early termination fees applied.
If for any reason you want to leave Briant Broadband we’d encourage you to talk to us first! We’re confident our prices and data packages are the best, so we will price match any genuine like-for-like deals being offered by our competitors (this excludes introductory offers and special promotional deals). If you’re sure you still want to leave, just let us know. Because we don’t have contracts you’re free to leave any time you like, but letting us know means that we can ensure you have broadband right up to your changeover date and bill you accurately.

Is Briant Broadband data capped or limited in any way?

The only cap we put on your service is the speed. Otherwise the service is completely unlimited. Other companies cap the amount of data you can use, and charge you extra on top of your monthly subscription if you go over. But not Briant Broadband. As we said, we don’t have hidden fees, and we want you to be happy, no matter how much internet you use.

My old contract has line rental included, but yours doesn’t. Can I still have a phone?

Yes! We offer VoIP phones for an additional £10 per month. You can port your current landline number over, or take out a new one, and the beauty of VoIP is that you can make free and incredibly cheap domestic and international calls to other VoIP, landlines and mobiles all day every day. So if you have lots of friends and family living throughout the UK and abroad who you love to chat to the £10 monthly fee pays for itself in no time. In the future the government plans to do away with land lines all together, so anyone wanting a landline will need a broadband service anyway. Our additional £10 is cheaper than current monthly landline rental, so why not switch now?

What is the difference between wireless, Full Fibre and Fibre to the Cabinet (FTTC)?

Wireless broadband is digital data sent and received from a transmitter located at a high point in order to get maximum ‘line of sight’ coverage (if you can see the transmitter, you can receive a signal from it). Briant Broadband’s transmitter is located on the roof of the Bayside apartment building, and is visible from around 15km away in either direction along the coast and several km inland until the downs cause too much obstruction.
Fibre to the Cabinet is a technology Briant Broadband don’t use as we believe our solutions are better. FTTC depends on having fibre optic cables laid from the local exchange all the way to the green cabinet you’ll often see on street corners where all the local phone lines terminate. It’s here that the fibre is connected to the old copper phone lines which are currently connected to your router and phone. This means that for most of its journey to your home your broadband is travelling at the maximum speed possible, but as soon as it hits the cabinet it’s slowed down to speeds as slow as 80 Mbps or lower over those last few metres.
Full Fibre, also known as Fibre to the Property (FTTP) is the fibre solution preferred by Briant Broadband. FTTP does as it says, it delivers fibre fast broadband from the exchange all the way up to and into your router without slowing down at any point in its journey.

Why should I switch over from my old landline based internet contract to Briant Broadband?

The advantages of migrating over to Briant Broadband are many:
We offer Superfast wireless, Superfast and Ultrafast Full Fibre broadband plans to choose from which are flexible, meaning you can change the plan you’re on with a phone call to us, you can even pause your plan and freeze payments if you’re away from home for more than thirty days.
We don’t have any hidden extras. We don’t charge line rental or admin fees, so the price you see is the price you pay. Because we don’t use phone lines we don’t charge line rental, which means that we’re not only cheaper than many of our competitors, we’re faster too. It’s not common knowledge yet, but copper phone lines will be coming to an end in a few years, so if you want a land line you’ll need to have a broadband service anyway. Come over to Briant Broadband’s VoIP service and you can keep your old number or choose a new one. We do charge an extra £10 for this optional extra, but that’s still cheaper than any currently available landline contract, and you get national and international calls to landlines, VoIP and mobiles far cheaper than you can through traditional landline companies.
We’re a genuinely local Worthing based company, we know the area and we know our customers. That’s why we’re proud to offer something so many other companies can’t: excellent local customer service.

We hope that the answers to these frequently unasked questions help you get a better understanding of what broadband is, what Briant Broadband does, and how you can take advantage of the plans we have on offer.

If you're interested all you have to do is call 01903 221999 and talk to one of our friendly staff here in our Worthing based office. Alternatively email us on info@briantbroadband.com

Getting the most out of your Google Assistant

google assistant, smart home assistant, smart home automationGoogle Assistant can help with almost anything these days, including looking up your old photos, helping you find new podcasts to fall in love with, and finding your phone.
If you’re forgetful or absent minded and you’ve got a Google Assistant then you’ll most likely already know how to use your Google Assistant to remind you to do things but there’s a whole world of things your Smart Assistant can help with.

Making lists and notes

First of all you’ll need to add an app such as Google Keep, Any.do, or Bring to your Google Assistant. Keeping things on brand will probably cause the least friction, and Google Keep is a great resource for keeping everything online you want to read, listen to, or watch later in one place. Even before you start adding your own lists or sheets to it, you can identify any websites you find with labels of your own, making them easy to organise. Read more