Why We Think ‘Local’ Is Briant Broadband’s Unique Selling Point

broadband supplier, ISP, worthing ISP, worthing broadband,Briant Broadband prides itself on being a local company which brings friendly, expert customer service to the broadband internet provider industry, but why is ‘local’ so important?

Many other Internet Service Providers (ISPs) will let you know that they’re local, but in reality they’re either re-selling the same products as the national ISPs or they consider ‘local’ to be anywhere in the south of England.

Briant Broadband is different because we are your only genuine local ISP. Our service area stretches as far as Hove to the east, East Preston to the west and a few miles inland from Worthing up into the South Downs, and because all our company directors and engineers live in Worthing we feel we have the right to say local!

What does having a local ISP mean to our customers?

When you signed on with your first broadband contract you probably had to wait several days to be connected. You might have received a router in the mail, or even had to wait for an engineer to come and connect you. Because all our engineers live in Worthing we’re able to install your router or wireless receiver in 2 days or quicker. If we can’t get you up and running within 48 hours we’ll give you a month’s internet for free, but we’re usually able to connect you even faster than that.

Local also means that you can pop into our offices and talk to us about what you need. We’re always happy to chat data! It gives you a chance to get to know us, and us to get to know what it is you need so we can advise you on the best package for your needs. And we don’t oversell. We don’t need to! With our flexible packages you can switch to a different plan any time you like, without admin fees or other hidden extras. In fact, if you’re going to be away from home for 30 days or more you can pause your package altogether so you’re not paying for something you’re not using.

Friendly Expert Service, Delivered When You Need It

Being local means we can be there in a jiffy if anything does go wrong too. We don’t anticipate problems with the way you get your internet. Our wireless transmitter is securely located on the top of the Bayside apartment building complex and our partners, Cityfibre, are currently in the process of installing incredibly durable fibre optic technology under the streets of Worthing and Adur, but things do go wrong.

And if they do, such as a fibre connection getting broken, during roadworks or construction for example, then our team can be on site almost immediately to get started repairing the damage and getting you back online as quickly as possible. No trying to get through to call centres thousands of miles away, no waiting for engineers to be booked in to come and fix it at some point in the future, instead our team will get straight on with the job and make all repairs as quickly as possible.

So if you’re interested in changing your internet service provider, why not give Briant Broadband a try? All of our prices are competitive with similar packages available at the moment (in fact we’ll match any genuine like-for-like plan), we offer a great range of plans, there are no contracts, line rental or hidden extras and we’re on your doorstep whenever you need us.

Get in touch by visiting Briant Broadband, fill in our contact form, drop into our offices on Brighton Road or Stanford Square, or call on 01903 221999

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