Now Briant Broadband is officially a partner with CityFibre, what next?

broadband installation, CityFibre, broadband internet, internet, broadband, Worthing, Sussex, Briant Broadband is indeed a partner with CityFibre, one of the companies tasked with fulfilling the UK’s ambition of connecting every home possible with Full Fibre. The aim is to have 85% of homes connected by 2025, and 100% of us fully connected to the fast fibre network by 2030.

In order to achieve this aim CityFibre is laying fibre optic lines throughout the Worthing and Adur area. You may have seen them putting cables under your street or adding lines to overhead telegraph poles recently as you, or your neighbours were added to those who were in a position to receive anything up to 900 Mbps ultrafast broadband.

If you haven’t had CityFibre’s engineers in your neighbourhood yet and you’re reading this, don’t worry! It won’t be long until you’re connected as Worthing and Adur are among the spearhead of towns and cities which are being fully connected first.

As more and more homes are connected it’s possible for Briant Broadband to supply those properties with the broadband internet which makes those fibre optic lines so indispensable. As a local broadband internet service provider it’s our remit to supply our neighbourhood with fast, stable, secure internet quickly, and with a level of expert, friendly customer service you can only really expect from a small, local business. Read more

Our Most Frequently Asked Phone Questions At Briant Broadband

We have our Frequently Asked Questions of course, and our "Frequently Unasked Questions"  but what are the top 5 questions everybody always seems to ask when they are on the phone to Briant Broadband?

Well, after speaking to our MD who takes many of the phone enquiries himself, we came up with these evergreen asks which seem to be on everyone’s mind.

Frequently Asked Phone Questions

Can you guarantee speed?
Generally, yes! When it comes to Full Fibre we can guarantee that you will get the speeds we advertise all the time as there is a permanent physical connection between you and the local exchange. Full Fibre means that there is no copper cable element in the system, and it’s copper wire which can often be singled out for blame for slower speeds at busy times as it’s not possible for copper to convey the amount of data that fibre can handle easily.
We do everything we can to also ensure that our wireless customers get the speeds they’re promised too. We use a waveband which isn’t affected by rain, fog or even electrical storms and transmit 200 Mbps, meaning that our service would have to degrade by more than 50% for our 100 Mbps customers to stop getting the speeds we promise. That just leaves our 200 Mbps wireless customers who may experience a slight slowing of speeds if there is a problem with our transmitter. However, 200 Mbps is a lot more than homes have had available to them up to now via ADSL or Fibre to the Cabinet broadband internet services. So although we place the caveat “speeds up to” on our product information, we don’t envisage our customers getting anything less than what they pay for, except in infrequent circumstances beyond our control.
What’s the latency like with Briant Broadband?
For most of us latency isn’t really an issue. Latency is the gap between you sending data and its arriving at its destination and vice versa. It doesn’t particularly matter to people browsing the internet shopping or looking at social media.

Streaming movies or listening to podcasts without downloading them first isn’t really affected as your computer will usually download five or ten minutes of video or audio in advance so any latency is covered up. Latency is an issue for you if you’re a regular online game player. Latency when you’re playing FPS games will make you a sitting target and ruin your accuracy. Experience it on flight sims or driving games and you could collide with things you weren’t meant to or miss other objects. With Full Fibre broadband latency isn't an issue at all unless there are a lot of people in your household all using the internet at the same time. However, if you do start to experience latency issues it may be worth talking to Briant Broadband about upgrading your package to one better suited to your useage

What are the costs, and what are the terms of the contract?
Our prices are clear and transparent:
100 Mbps Superfast Wireless for £22
150 Mbps Ultrafast Full Fibre for £28
300 Mbps Ultrafast Full Fibre for £32
500 Mbps Ultrafast Full Fibre for £36
900 Mbps Ultrafast Full Fibre for £40
If you decide to take up a Voice over Internet Protocol (VoIP) phone there’s an additional fee of £9.99 per month, however VoIP is an option which Briant Broadband customers are in no way bound to take up.
We don’t have contracts. That means no credit checks, and no lengthy forms to fill in. Being contractless has other advantages too. For instance, because you’re not tied into a contract you can change your package to suit you. So if your high usage child moves out or goes to university you can drop your plan to better suit your needs, or if you discover the joys of streaming HD movies, gaming online or indeed your high-use offspring move back in you’re free to upgrade your plan without pesky delays of admin fees. Just call us up and we’ll switch you over. Not being tied to a contract allows us to do what precious few other utility providers do, and that’s pause your plan if you’re away from home for 30 days or more. We know not all of our users are permanent local residents, or you may have other reasons for needing to turn off your service for a month or so. That’s no problem. Just give us a call or drop us an email with the date you want your plan paused and we’ll take care of it, again, without charging you an admin fee.
Is the service you provide affected by the weather?
Absolutely not. Briant Broadband Full Fibre is a permanent connection to the exchange via a fibre optic cable which not only delivers up to 900 Mbps, it is also sheathed and armoured so that it is very hard to break. Where the cables aren’t laid underground they are hung from a telegraph pole, just like your old phone lines were. While these cables might get pulled about in harsh weather they have been tested to destruction and have proven themselves to be a match for even the worst weather.
On the other hand, if you are going with our wireless option then rest assured that the wavelength that we use to send broadband to our customers is also unaffected by poor weather, including lighting storms, high winds, rain and fog.
Can I use my router to watch TV?
Of course. Most smart TVs can be linked wirelessly to your router or receiver through the remote control, if not you may need to get a Firestick or Chromecast which you plug into the back of the TV, or, if your TV is located near to your router, you can plug it in directly with an ethernet cable. That’s really all there is to it.

Our Worthing Based Engineers Are Among Our Best Assets

local broadband, fast broadband, Worthing broadbandBriant Broadband prides itself on being a Worthing based company who offer excellent, friendly, expert customer service.

Being local we like to think that we know our customers, their needs, and the unique service issues living on the South Downs brings. As expert installers with years of experience between us, we know that we can surmount most of these issues and deliver the kind of service that any paying customer has the right to expect and demand.

Being Worthing based gives us unique insight into the way we can best serve our customers. When you call us you’re not talking to someone on a call centre thousands of miles away, you’re speaking to a neighbour who know your area. If you’re looking for a wireless connection we know which buildings might get in the way of your signal while if you’re waiting for a fibre connection we know which areas are being connected at present, which are already connected, and which will be getting connected in the coming months. That kind of local knowledge can’t be emulated by someone who isn’t even sure where Worthing is!

Being local means we’re responsive too. If you’ve been shopping around for a new broadband deal recently you’ll have seen that connection can take up to two weeks while pre-orders can be anything up to three months depending on the service you want. Briant Broadband promise to get you connected with 48 hours or we’ll give you a month’s internet free. It’s being local which makes that possible; we just need to grab a router or wireless receiver from stock and we can come over and install it for you right away. No sending out routers by post or courier for us! Read more

Briant Broadband Launch Their CityFibre Connection

Briant Broadband held a launch event on Tuesday 10th of May to celebrate their partnership with Cityfibre, one of the main Fast Fibre infrastructure companies tasked with rolling out full fibre connectivity throughout the UK.

If you were there and you signed up on the day you will be getting your £25.00 Worthing gift vouchers when we install your router. These vouchers are accepted in many independent retailers, cafes, and traders and they help to boost the local economy. If you weren’t lucky enough to get your hands on any of these vouchers, we’re sorry! But we do still have many other features and benefits which make joining Briant Broadband your best option.

Along with having among the most competitive prices for Full Fibre and wireless broadband internet we offer a friendly, expert local customer service which means we get things done quickly. In fact, if we don’t get you connected to the internet within 48 hours, we’ll give you a month’s service free. Read more

Why We Think ‘Local’ Is Briant Broadband’s Unique Selling Point

broadband supplier, ISP, worthing ISP, worthing broadband,Briant Broadband prides itself on being a local company which brings friendly, expert customer service to the broadband internet provider industry, but why is ‘local’ so important?

Many other Internet Service Providers (ISPs) will let you know that they’re local, but in reality they’re either re-selling the same products as the national ISPs or they consider ‘local’ to be anywhere in the south of England.

Briant Broadband is different because we are your only genuine local ISP. Our service area stretches as far as Hove to the east, East Preston to the west and a few miles inland from Worthing up into the South Downs, and because all our company directors and engineers live in Worthing we feel we have the right to say local!

What does having a local ISP mean to our customers?

When you signed on with your first broadband contract you probably had to wait several days to be connected. You might have received a router in the mail, or even had to wait for an engineer to come and connect you. Because all our engineers live in Worthing we’re able to install your router or wireless receiver in 2 days or quicker. If we can’t get you up and running within 48 hours we’ll give you a month’s internet for free, but we’re usually able to connect you even faster than that.

Local also means that you can pop into our offices and talk to us about what you need. We’re always happy to chat data! It gives you a chance to get to know us, and us to get to know what it is you need so we can advise you on the best package for your needs. And we don’t oversell. We don’t need to! With our flexible packages you can switch to a different plan any time you like, without admin fees or other hidden extras. In fact, if you’re going to be away from home for 30 days or more you can pause your package altogether so you’re not paying for something you’re not using. Read more

What do our customers get from being with Briant Broadband?

If you thought that all broadband suppliers were the same, and the only difference was the prices charged for different speeds, you couldn’t be more wrong! While price is a big factor, when you look at what you’re getting in terms of speed, most internet service providers are very similar. But what about the small print? Those fine details can make a big difference!

Many of the smaller companies currently competing in the market offer speeds and prices which are competitive, but they have catches. Some are selling you broadband which they can’t even deliver for a further three months. Others offer prices similar to those you can get with Briant Broadband, but that’s if you sign up to a contract which will be at least a year long, maybe two. And they have clauses that they can put their prices up while you’re with them. And if you want to keep the same price you may have to negotiate yourself down to a slower connection to keep the same price, or tie yourself into another long contract which, of course, will be subject to potential price increases further down the line.

Line rental is another cost which is often hidden in the small print as well. A phone line is at least £15.00 per month and it is necessary for broadband providers who are using ‘Fibre to the Cabinet’ solutions. Fibre to the Cabinet (FTTC) uses fibre rather than copper telephone wires for more than 99% of your data’s journey from the server, via a local exchange, to your computer. It’s only when it gets to the cabinet at the end of your street that the medium changes from glass to metal. The problem is that copper phone cables aren’t designed to take superfast or ultrafast broadband. Consequently your data hits a massive obstacle when it reaches the cabinet, slowing it down from a potential 900 Mbps to around 80 Mbps (Briant Broadband’s slowest speeds are 100 Mbps, with no line rental or hidden extras). Read more