Slow and Unstable: The Most Common Broadband Complaints

Now that we’re using broadband to power all of our media consumption, from TV to social media, podcasts, even downloading books we can read when we’re not doing ‘screen time’ it’s more important than ever that we have high speed, reliable connectivity. It’s also why it’s so infuriating when we don’t get what we need.

And now that many of us live with robot helpers who carry out mundane functions around the house, such as Smart Home Security cameras and sensors, Smart Speakers, and Smart environmental controls the need for reliable data has never been greater. Smart devices may not use much, but to work properly data needs to be constantly available.

As many as half of all broadband customers have experienced at least some disruption to their broadband service over the last year, according to a survey conducted by Which?, the champion of consumer rights magazine.

Their survey took in 4,000 consumers and found that much lower than expected speeds, dropping out, complete internet outages and problems with routers were among the most perennial problems people were likely to have.

How fast is the internet where you are? Use Cityfibre’s broadband speed test to find out now.

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It’s easy to think all broadband internet providers are all the same. In fact there are many things which separate us all from one another, not least our ethos and the way we treat you as a customer.

You’ve no doubt had a contract with one of the big high street names such as Virgin, BT, Sky or TalkTalk before, and if you have you’ll know how lumbering big companies can be when it comes to problem solving and customer service. You call and have to navigate labyrinthine options before you get to talk to a human, if you ever do. The call centres are located miles away and so busy you feel you’re just a number to the operator. Then your problem is treated flippantly, and if an engineer is needed you’re booked in, but the exact time the technician will turn up remains a mystery, meaning a day indoors waiting.

Briant Broadband isn’t like that.

Here at Briant Broadband we believe in offering friendly, expert customer service from a team of staff who are local to Worthing. What does that mean? Well, we promise to get you connected to the internet within 48 hours of your agreeing to use our service, or we’ll give you a month’s broadband for free. We also offer an ‘Introduce a Friend’ scheme where you can get a month’s free data each when you introduce another user to our service. Read more

You’ve probably noticed recently that there are many more internet service providers on the market than there used to be, all offering similar prices and similar speeds while trying to compete with the companies we all know well, such as Virgin, Sky and BT. Because they are all so similar, it can be hard to differentiate between what they offer, and why you should choose any one over another.

We’re not here to put anybody down, so we’ll just talk about what Briant Broadband brings to the game.

One of our most important unique selling points to us is the fact that we’re a genuinely local Worthing based business. That means several things to us:

Firstly because we’re local we’re part of the Worthing and Adur community. We’re not just a business who sells a product, we’re a company who provide a service to our neighbours.

Secondly, and more important to our customers, we are able to move quickly. When you call us you’re dealt with by people in our Brighton Road office, or even a company director in Stanford Square. Once we’ve checked availability in your area we promise to get you connected to the internet within 48 hours or we’ll give you a month’s data for free once we get you up an running. Read more

While most other broadband providers will send you a modem in the post or via a courier if you’re staying on ADSL, or give you an date when an engineer can come and connect you to the network if you’ve chosen to switch over to Full Fibre broadband. Briant Broadband say “We’ll get you connected in 2 days, or give you a month’s data for free!”

Briant Broadband are your genuinely local to Worthing broadband internet service provider, which means that we’re always nearby and on hand to install equipment and answer any queries you have. No far-flung call centres for us! When you phone your call will be answered in our offices just outside Worthing town centre. And it’s because we’re local we’re able to say “Challenge Us!”

When you call, or we reply to your online enquiry, we’ll establish where you live and what level of service you require. Depending on your precise location and needs it may be a week or two before we can connect you to Full Fibre right into your home, so in the meantime what we will do is provide you with a wireless receiver ensuring that you don’t go without broadband internet until we can get the fibre optic cable from the local exchange to your door. Read more